Legal
Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
1. Introduction
Welcome to Raphus Solutions LLP ("we," "our," "us," or the "Company"). We are a Limited Liability Partnership registered under the laws of India, providing software development and consulting services to clients in India and the United States.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.raphussolutions.com (the "Website"), use our services, or interact with us in any manner. Please read this policy carefully to understand our practices regarding your personal data.
Important: By accessing our Website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Website or services.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Personal Identification Information
- Full name
- Email address
- Phone number
- Mailing address
- Company/Organization name
- Job title and designation
- Social media profile links
2.2 Professional Information
- Resume/CV and cover letters (for job applicants)
- Educational qualifications
- Work experience and employment history
- Professional certifications and skills
- Portfolio and work samples
2.3 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Screen resolution and device identifiers
- Time zone settings
- Referring website/source
2.4 Usage Information
- Pages visited and time spent on pages
- Click patterns and navigation paths
- Features used and interactions
- Search queries within our Website
- Date and time of visits
2.5 Communication Information
- Inquiry and feedback submitted through forms
- Email correspondence
- Chat transcripts and support tickets
- Survey responses
- Newsletter subscription preferences
3. How We Collect Information
We collect information through various methods:
| Collection Method | Description |
|---|---|
| Contact Forms | When you submit inquiries through our website contact forms |
| Newsletter Signup | When you subscribe to our newsletters or marketing communications |
| Account Registration | When you create an account or register for our services |
| Job Applications | When you apply for career opportunities through our careers portal |
| Live Chat | When you interact with our live chat or chatbot features |
| Cookies & Tracking | Automatically collected through cookies and similar technologies |
| Third-Party Integrations | Through authorized third-party platforms and services |
| Direct Communications | Through phone calls, emails, or in-person meetings |
4. Use of Information
We use the collected information for the following purposes:
4.1 Service Delivery
- To provide, maintain, and improve our software development and consulting services
- To respond to your inquiries, requests, and support needs
- To process and manage project engagements
- To communicate about service updates and changes
4.2 Marketing & Communications
- To send newsletters, promotional materials, and marketing communications
- To inform you about new services, features, and offerings
- To invite you to events, webinars, and industry programs
- To conduct surveys and gather feedback
4.3 Recruitment
- To process job applications and assess candidate suitability
- To communicate about job opportunities and application status
- To conduct background checks where legally permitted
- To maintain talent pool for future opportunities
4.4 Website Improvement
- To analyze website usage patterns and user behavior
- To improve website functionality, design, and user experience
- To personalize content based on user preferences
- To troubleshoot technical issues and bugs
4.5 Analytics & Reporting
- To generate aggregated statistics and reports
- To measure the effectiveness of our marketing campaigns
- To understand market trends and user demographics
- To make data-driven business decisions
4.6 Legal Compliance
- To comply with applicable laws, regulations, and legal obligations
- To respond to legal requests and governmental authorities
- To protect our rights, privacy, safety, and property
- To detect, prevent, and address fraud or security issues
5. Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, security, and navigation | Session / Persistent |
| Analytics Cookies | Help us understand how visitors interact with our Website | Up to 2 years |
| Functional Cookies | Remember your preferences and provide enhanced features | Up to 1 year |
| Marketing Cookies | Track visitors across websites for advertising purposes | Up to 2 years |
5.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies from specific sites
- Block all cookies from being set
- Delete all cookies when you close your browser
Note: Blocking or deleting cookies may impact your experience on our Website, and some features may not function properly.
6. Third-Party Services
We may use third-party services to help us operate our Website, conduct our business, and serve you better. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6.1 Categories of Third-Party Services
| Category | Purpose |
|---|---|
| Analytics Providers | Website traffic analysis and user behavior insights (e.g., Google Analytics) |
| Marketing Platforms | Email marketing, campaign management, and lead nurturing |
| Cloud Infrastructure | Data hosting, storage, and computing services (e.g., AWS, Azure, GCP) |
| CRM Systems | Customer relationship management and sales tracking |
| Communication Tools | Live chat, chatbots, and customer support platforms |
| Social Media Platforms | Social sharing, login integration, and advertising |
We encourage you to review the privacy policies of these third-party services to understand how they handle your information.
7. Data Storage & Security
7.1 Data Storage Location
Your personal information is primarily stored on servers located in India. We may also use cloud services with servers in other jurisdictions to ensure optimal performance and reliability.
7.2 Security Measures
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: SSL/TLS encryption for data in transit and encryption at rest for sensitive data
- Access Controls: Role-based access controls and multi-factor authentication for system access
- Network Security: Firewalls, intrusion detection systems, and regular security monitoring
- Secure Development: Security best practices in software development lifecycle
- Employee Training: Regular security awareness training for all employees
- Incident Response: Established procedures for detecting and responding to security incidents
- Regular Audits: Periodic security assessments and vulnerability testing
- Physical Security: Secure access to facilities housing critical infrastructure
Disclaimer: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
| Data Category | Retention Period |
|---|---|
| Contact Inquiries | 3 years from last interaction |
| Client Project Data | Duration of engagement + 7 years |
| Job Applications | 2 years from application date |
| Newsletter Subscriptions | Until unsubscription + 6 months |
| Website Analytics | 26 months (as per analytics provider) |
| Legal/Compliance Data | As required by applicable law |
After the retention period expires, we will securely delete or anonymize your personal information unless longer retention is required by law.
9. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable regulations.
9.1 Rights Available to You
| Right | Description |
|---|---|
| Right to Access | Request a copy of the personal information we hold about you |
| Right to Rectification | Request correction of inaccurate or incomplete personal information |
| Right to Erasure | Request deletion of your personal information under certain circumstances |
| Right to Data Portability | Request transfer of your data in a structured, machine-readable format |
| Right to Restrict Processing | Request limitation on how we use your personal information |
| Right to Object | Object to processing of your personal information for certain purposes |
| Right to Withdraw Consent | Withdraw consent at any time where processing is based on consent |
| Right to Opt-Out | Opt-out of marketing communications at any time |
| Right to Lodge Complaint | Lodge a complaint with a supervisory authority |
9.2 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30-45 business days. We may need to verify your identity before processing your request.
9.3 For Users in India
If you are located in India, your rights are governed by the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any subsequent data protection legislation.
9.4 For Users in the United States
If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to know what personal information is collected and how it is used
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising your rights
We Do Not Sell Personal Information: Raphus Solutions LLP does not sell, rent, or trade your personal information to third parties for monetary consideration.
10. International Data Transfers
As we serve clients in both India and the United States, your personal information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including:
- Using cloud service providers that comply with recognized security standards
- Implementing appropriate contractual clauses with third parties
- Ensuring compliance with applicable data transfer regulations
- Maintaining technical and organizational security measures
11. Children's Privacy
Our Website and services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
12. Links to Other Websites
Our Website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our Website
- Notify you via email for significant changes (if you have provided your email)
- Obtain your consent if required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Thank You for taking the time to read our Privacy Policy. Your trust is important to us, and we are committed to protecting your personal information while providing you with the best possible services.
