Customer Support Services
Always-On Support for Seamless Performance
Deliver exceptional customer experiences with multichannel support, real-time engagement, and personalized solutions that drive satisfaction and loyalty.
How Raphus Solutions Helps
We help you curate and carry out effective digital strategies for multichannel customer engagement. Leveraging the latest technologies to decode customer attitudes in real-time and engineer innovative, personalized experiences.
Technology Expertise
Our team combines expertise in technology and business operations to deliver cutting-edge support solutions.
High-Performance Contact Centers
Experience in managing high-traffic contact centers to identify demands specific to your customers.
Real-Time Customer Insights
Decode customer attitudes in real-time to engineer innovative and personalized experiences.
Why Choose Our Customer Support?
Client Testimonial
"Raphus transformed our customer support operations. Our CSAT scores improved by 40%, and first-contact resolution increased dramatically. Their multichannel approach is exceptional."
Customer Experience Director
E-commerce Company
Facts & Numbers
24/7
Round-the-clock multichannel support.
Facts & Numbers
95%
Customer satisfaction rate achieved.
Facts & Numbers
85%
First-contact resolution rate.
Facts & Numbers
<30s
Average response time for live chat.
Customer Support Services
Comprehensive support services designed to enhance customer satisfaction and build lasting relationships.
24/7 Multichannel Support
Provide round-the-clock customer support across multiple channels including phone, email, chat, and social media. We ensure your customers can reach you anytime, anywhere.
- - Phone, email & live chat
- - Social media support
- - Global timezone coverage
Customer Feedback & Surveys
Gather customer feedback and conduct satisfaction surveys to continuously improve the support experience. We analyze feedback to identify areas for improvement.
- - CSAT & NPS surveys
- - Feedback analysis & reporting
- - Actionable insights
Onboarding & Training Support
Provide onboarding support and training sessions for new customers to ensure they can make the most of your products or services. Our team helps with setup, configuration, and user training.
- - Product setup assistance
- - Customized training sessions
- - User documentation
Self-Service Solutions
Implement self-service portals and knowledge bases to empower customers to resolve issues independently. We help create detailed FAQs, guides, and tutorials.
- - Knowledge base creation
- - FAQ management
- - Video tutorials & guides
Support Channels
Meet your customers where they are with comprehensive multichannel support options.
Voice Support
Professional phone support with trained agents ready to assist customers with complex inquiries and urgent issues.
Live Chat
Real-time chat support for instant customer assistance with quick response times and efficient issue resolution.
Email Support
Detailed email support for non-urgent inquiries with comprehensive responses and ticket tracking.
Social Media
Engage with customers on social platforms including Facebook, Twitter, Instagram, and LinkedIn.
In-App Support
Integrated support within your mobile and web applications for seamless customer assistance.
Video Support
Face-to-face video support for complex issues requiring visual demonstrations and personal interaction.
Customer Journey Support
Supporting your customers at every stage of their journey with your brand.
Acquisition
Pre-sales support, product inquiries, and demo assistance to help convert prospects.
Onboarding
Setup assistance, product training, and configuration support for new customers.
Engagement
Ongoing support, feature guidance, and proactive assistance for active customers.
Retention
Loyalty programs, renewal support, and relationship management for long-term success.
Advanced Support Capabilities
Leverage cutting-edge technologies to deliver superior customer experiences.
AI-Powered Chatbots
Intelligent chatbots for instant responses to common queries, freeing agents for complex issues.
Sentiment Analysis
Real-time sentiment detection to identify frustrated customers and prioritize escalations.
Intelligent Routing
Smart ticket routing based on skills, language, and issue type for faster resolution.
Predictive Analytics
Anticipate customer needs and potential issues before they escalate using data analytics.
Multilingual Support
Support customers in their preferred language with native-speaking agents and translation tools.
CRM Integration
Seamless integration with your existing CRM for complete customer context and history.
Platforms We Work With
Industry-leading customer support platforms and tools powering our services.
Helpdesk Software
Zendesk, Freshdesk, ServiceNow, Jira Service Management
Live Chat
Intercom, Drift, LiveChat, Crisp, Tidio
CRM Systems
Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics
Contact Centers
Five9, Genesys, Twilio Flex, Amazon Connect
