Application Support Services
Ensuring 24/7 Support with Top-Quality Experience
Keep your applications running smoothly with comprehensive support, proactive maintenance, and rapid issue resolution from our dedicated expert team.
How Raphus Solutions Helps
We offer comprehensive application support and maintenance services to address all of your concerns. Our dynamic approach ensures we understand your business needs and deliver the best-suited solutions with a goal of achieving 100% client satisfaction.
Corrective Maintenance
Fix bugs, errors, and issues in your applications to restore normal functionality and ensure stability.
Preventive Maintenance
Proactively identify and address potential issues before they impact your application performance.
Adaptive Maintenance
Modify applications to keep them compatible with changing environments, platforms, and technologies.
Why Choose Our Application Support?
Client Testimonial
"Raphus's 24/7 application support has been a game-changer. Our downtime reduced by 95%, and their proactive approach prevents issues before they affect our users."
IT Director
Enterprise Client
Facts & Numbers
24/7
Round-the-clock support availability.
Facts & Numbers
99.9%
Application uptime guaranteed.
Facts & Numbers
<15min
Average response time for critical issues.
Facts & Numbers
100%
Client satisfaction is our goal.
Application Support Services
Comprehensive support services to keep your applications running optimally and aligned with your business goals.
Application Upgrades & Enhancements
Manage application upgrades to ensure compatibility with new technologies and business needs. We handle enhancements and feature additions to keep your applications aligned with evolving business goals.
- Version upgrades & migrations
- Feature enhancements
- Technology stack updates
Bug Fixes & Issue Resolution
Provide ongoing support for resolving bugs and issues that arise during application usage. We ensure that your applications are stable and perform optimally at all times.
- Rapid bug identification & fixes
- Root cause analysis
- Regression testing
Cloud Application Support
Support for cloud-based applications including AWS, Azure, and Google Cloud platforms. We provide cloud migration support, performance monitoring, and ongoing maintenance.
- AWS, Azure, GCP support
- Cloud migration assistance
- Performance monitoring
User Support & Training
Provide end-user support and training to help your employees and customers effectively use your applications. Includes addressing usability issues and customized training sessions.
- End-user helpdesk
- Customized training programs
- Documentation & guides
Support Tiers
Flexible support levels designed to meet your specific business requirements and budget.
Basic Support
First-line support for common issues and user queries with standard response times.
- Email & ticket support
- Business hours coverage
- Knowledge base access
- Standard SLA response
Advanced Support
Technical support for complex issues requiring deeper investigation and expertise.
- Phone & email support
- Extended hours coverage
- Technical troubleshooting
- Priority SLA response
Enterprise Support
Expert-level support with dedicated resources and 24/7 availability for mission-critical applications.
- 24/7 dedicated support
- Dedicated account manager
- Proactive monitoring
- Guaranteed SLA response
Our Support Process
A structured approach to ensure efficient and effective resolution of all your application issues.
Issue Logging
Report issues via multiple channels - phone, email, chat, or ticketing system.
Triage & Prioritize
Assess severity, categorize the issue, and assign to the appropriate support team.
Investigate & Resolve
Diagnose the root cause and implement the fix with thorough testing.
Close & Document
Verify resolution with user, document findings, and update knowledge base.
Additional Support Services
Comprehensive support capabilities beyond issue resolution to maximize your application value.
Performance Monitoring
Continuous monitoring of application health, performance metrics, and user experience indicators.
Security Patching
Regular security updates and vulnerability patching to protect your applications from threats.
Database Maintenance
Database optimization, backup management, and data integrity checks for optimal performance.
Reporting & Analytics
Regular reports on support metrics, SLA compliance, and application health insights.
Code Reviews
Periodic code reviews to identify optimization opportunities and technical debt reduction.
Backup & Disaster Recovery
Robust backup strategies and disaster recovery plans to ensure business continuity.
Technologies We Support
Expert support across a wide range of technologies, platforms, and frameworks.
Web Applications
React, Angular, Vue.js, Node.js, .NET, Java, PHP
Mobile Applications
iOS, Android, React Native, Flutter, Xamarin
Cloud Platforms
AWS, Azure, Google Cloud, Oracle Cloud
Databases
MySQL, PostgreSQL, MongoDB, Oracle, SQL Server
