Resolving Domain Registration Issues for Freenom

Freenom is a global domain provider known for offering free domain registration services to users.

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Challenge:

Freenom experienced technical difficulties in registering new domains, resulting in significant disruptions to their core services. Existing users could still access renewals and API functions, but the primary domain registration feature was unavailable, leading to customer dissatisfaction.

Objectives:

- Restore domain registration services quickly.

- Scale the backend to handle high traffic.

- Improve communication with users regarding system outages.

Solution Provided:

Raphus Solutions took a comprehensive approach to address Freenom's issues:

Infrastructure Optimization: We redesigned Freenom's backend architecture, moving to microservices to improve scalability and reliability.

Predictive Monitoring Systems: We implemented an AI-driven monitoring solution that allowed early detection of issues, minimizing downtime.

Auto-Recovery Features: Automated systems were deployed to restore service without manual intervention, reducing potential disruptions.

Enhanced Communication System: A customer communication protocol was established, enabling transparent updates during service outages via multiple channels.

Services Provided:

System Architecture Redesign: Migrating to microservices for scalability.

AI-Powered Predictive Monitoring: Real-time monitoring for early issue detection.

Disaster Recovery Planning: Auto-recovery mechanisms to minimize downtime.

User Communication Enhancements: Improving user notifications during system failures.

Technologies Used:

Microservices Architecture: For scalability and reliability.

AI-Based Monitoring Tools: Used for predictive analytics and proactive system monitoring.

AWS Cloud Infrastructure: To ensure high availability and performance.

Kubernetes: For container orchestration and service management.

Automated Notification Systems: Email and social media integrations for user updates.

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Results:

99.8% Uptime: Post-implementation, Freenom's services showed nearly perfect availability.

95% Reduction in Downtime: Downtime during peak hours reduced by 95%.

User Trust Restored: Increased user satisfaction and a 30% rise in new domain registrations.

Scalable Infrastructure: Freenom’s system can now handle up to 200% more traffic.

Conclusion & Future:

Raphus Solutions continues to work with Freenom to ensure regular system audits, scalability, and operational efficiency, preparing them for future growth and challenges.

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